Customer Service

Dear Valued Customer,

Thank you for your continued patronage and support to us here at Boundless Technology. As a U.S. small business we cannot express our gratitude enough. We have seen a surge in our online orders and with that a surge in our customer service inquiries as a result of the recent and ongoing pandemic.

In an effort to better serve our customers in a timely manner we have revised our ticket system and added additional staff to this department. We are confident that this will streamline your inquiries so that each and everyone of our outstanding customers is served to our fullest potential. We thank you for your patience and your support.

If find that your support issue has not been resolved, kindly, reach out us via our online support desk: support.bndlstech.com or email us and our new system will automatically generate you a ticket, along with a unique ticket number that you can use to track your support status.

Regards,
Boundless Technology Management

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Have a question or a problem with your purchase? Don’t worry we’re here to help! Follow the link below to get in touch with one of our customer service representatives. From there, you’ll be able to open a new support request and check the status or reply to your inquiry.

Visit Customer Service Desk

Additional Support Options

Feel free to reach out to us via email at [email protected].

The Mommy Jane Terp Pen XL Review

4 out of 5
I am glad you are enjoying the Terp Pen! The Pink Terp Pen XL was a limited edition we created in conjunction with the Keep-A-Breast Foundation fundraiser last year. We will be making more limited edition colors available in 2021 - make sure to check back here on our website, and sign-up for our Newsletter. That will keep you informed of all things Boundless. Thanks!
Boundless Technology April 27, 2021
The Mommy Jane Terp Pen XL Review

4 out of 5
I love the colour of Mommy Jane's Terp Pen XL! Will you be manufacturing that colour again, or other colours? I love my teal Terp Pen and I would love to buy the XL as well in a different colour.
Leanne April 25, 2021
How To Use The Terp Pen

4 out of 5
I need to clean my terp pen. I have the mouth piece and heating coil out but how do I separate the two sections of the body of the pen?
Lee Estes April 22, 2021
How To Use The Terp Pen

4 out of 5
Rubbing alcohol does the trick. Disassemble, soak, but do not put get battery wet.
Frank March 24, 2021
6 Fun Activities To Do While at Home

4 out of 5
Can you use the Terp Pen with shatter? Works great with wax.
Chris November 01, 2020
6 Fun Activities To Do While at Home

4 out of 5
Hello. I just bought the TERP PEN at Spirit Leaf in Banff. Are there any plans to have other models in this market?
paul gallant July 24, 2020
How to Stay Safe During the COVID-19 Pandemic

4 out of 5
We recommend using 91% or less isopropyl alcohol on the mouthpiece tip and in the ceramic chamber with a q tip. Make sure to rinse the tip thoroughly and dry prior to use and with the chamber, make sure to do a few empty sessions to burn off any residual alcohol after cleaning.
Boundless Technology May 07, 2020
How to Stay Safe During the COVID-19 Pandemic

4 out of 5
Hey, can i use farmacy alcohol to clean my CFX?
Dimitris Katsivas May 04, 2020
How to Avoid the Vape Illness crisis

4 out of 5
Just bought my "wonderful" BoundlessCF. I will need an jerb grinder to grind my herb to the proper consistency. Do you still offer those CNC aluminum grinders as part of your package? Thank you. I tell all my friends how exceptionally well your products are engineered!!
Robert Catto June 24, 2020
How to Avoid the Vape Illness crisis

4 out of 5
I own six (6) vapes all, not the pre-filled crap, but choices for various uses. The Tera is an exceptional, convection-based unit, the only way to go when considering how and what you draw when loading your selection of cannabis & NOT pre-rolled shit that you are uncertain as to content.
Ben J Denommé November 27, 2019
Introducing the Terp Pen for Wax!

4 out of 5
Hi I absolutely love your terp pen and have had it for a couple months. I ordered the replacement coils last month and received them, but now I need to reorder them and your sold out and have been for a couple weeks. I'm wondering if you have an estimated time when you will have them in stock again or if there's another way to get them. Your product is great, but I really will need new coils very soon. Thanks
Nathan Shrum June 23, 2020
Introducing the Terp Pen for Wax!

4 out of 5
Hi there, since this is device that you dip, loading concentrate into the cap won't be enough. The concentrate needs to make contact with thee coil in order to work. You can use all forms of concentrate with the Terp Pen. We recommend that you replace coils once every 1-2 months depending on use. If you manage to keep the coil clean it will last much longer. This can be done by using a dab tool, weekly cleaning, burn offs. Caps do not wear out and are available in the event you lose one. Also no problem Bas, we hope you have a great day!
Boundless Technology June 12, 2020
What's the difference between CBD and THC?

4 out of 5
Good morning to you. I own the bondless CFX. He's really good. I have two questions for you. 1- What is the point of the pod concentrate that is in the box? Is it to smoke oil? 2- If you can smoke oil, at what temperature I should put the device. I use CBD oil Thank you Christian
Christian Tourigny April 18, 2020
Re-Imagining the CFC LITE Herb Vaporizer

4 out of 5
Hi there, how much dry herb does it hold. ? I just bought the terp pen. Im really excited to use it.
Frieda Varela November 28, 2019
Re-Imagining the CFC LITE Herb Vaporizer

4 out of 5
Our apologies for the inconvenience. Our customer service can try to help with this, please email [email protected] or call 866-355-7061 so we can attempt to help.
Eric Chavez June 03, 2019
CFV Redesigned: Evolution of the Convection Vaporizer Heater

4 out of 5
Totally after, a ne glass piece for the tera for cooling and a bubbler would be great
Gianni June 12, 2020
CFV Redesigned: Evolution of the Convection Vaporizer Heater

4 out of 5
This write up says the CFV has cooler vape at higher temps... I can only assume this is down to the cooling ability of the mouthpiece..... Given all the people out there modding their Tera Mouthpieces with Arizer Solo stems it would be really great if you would release a new Tera mouthpiece with enhanced cooling! I'd much rather have an official product than mod a solo or other stem!
Jason February 19, 2020
How do Ceramic and Quartz Coils Work on the CF-710?

4 out of 5
I love your product, the CF 710 has given me a great and immediate way of getting my medication in accurate doses. This is a life saver anytime of the day at work or on the go. If you ever need someone to do a video for you guys I’d love to help promote this product and everything it is about! Keep on doing what you’re doing!
Denton Dale Griffin February 02, 2019
The CF-710 Dab Pen; Click, Dip, and Stash Away

4 out of 5
just got a cf 710 today. its on a charger right now cant wait to try it but i have suggestions already =) my number 1 request would be a REBUILDABLE HEAD ceramic and quarts core (or users can use what ever they want. ex. stainless steel mesh? ss cable? silika wick?) second suggestion... 18650 compatible unit more airflow
ricci January 16, 2019
Arend Richard Reviews the CF-710 Dab Pen!

4 out of 5
I think this is the best portable device to dab my concentrates and is superior to all the other brands I've tried! I am so happy! I wish Boundless Technology allowed us consumers to post reviews but this will do.
Michael88 October 18, 2019

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