Privacy should be respected and Boundless fully intends to respect the privacy of the User. We hope to make clear the practices in which information of the User is collected. The methods in which we directly collect information of the User include placing an order on the Website, Newsletter sign-up on the Website, giveaways on social accounts linked to by the Website, cookies, analytic tracking cookies, functional cookies, and Google Analytics.
Boundless will collect your personal data when You place an order on the Website. This data will be sent to our primary shipping affiliate (USPS, UPS, FedEx, or DHL). Information may also be obtained from your credit card company or bank.
For the purpose of fulfilling an order made by the User, we use the payment details of the User, billing and shipping address, email address, phone number, and order number. This data is needed to be able to fulfill your order to our best ability. Order information is stored on our website for 5 years after purchase.
Creating an Account
If the User would like to create an account on the Boundless website, the User must provide personal information in the form of a name, mailing address, e-mail address, and telephone number.
Data from the User is saved for the convenience of contact between Boundless and the User and also for storing information when purchasing from the Boundless website to prevent the User from having to re-enter information upon every order. The e-mail address of the User will be placed on our promotion and newsletter e-mail list. The User has the option to unsubscribe by managing subscriptions under the account of the User and or clicking the unsubscribe in the e-mails sent from the Boundless Website. The User may adjust their information at any time by logging in to the Boundless Website and accessing “My Account”. Your account information is stored for 5 years or until it is requested to be deleted.
The user may use the Boundless support page www.bndlstech.com/support to submit warranty requests or ask questions. Through this page, the User may be asked for their name, email, and shipping information in order to fulfill warranty exchanges or answer submitted questions.
Newsletter and E-mail Blasts
Boundless will send updates and information on sales through e-mail newsletters and email blasts. The User has the option to sign up for the Boundless newsletter and e-mail blasts and the User has the option to unsubscribe to the Boundless newsletter and e-mail blasts by clicking the unsubscribe link on the bottom of the newsletter or e-mail blast.
Providing Data to Third Parties
The Boundless Website uses third-party agents, affiliates, subsidiaries, and partners that perform functions on our behalf, such as shipping fulfillment, payment processing, billing refunds, logistics, order information storage, bandwidth, analytics, customer service, fraud protection, etc. These partners have access to the Personal Information needed to perform their functions and are legally obligated to maintain the confidentiality and security of the Personal Information from the User. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Boundless Website.
In our efforts in maintaining GDPR compliance procedures, Boundless has confirmed and communicated with our third-party agents to check that they too adhere to GDPR standards with respect to customer data processing and Privacy Policies. Efforts will be made to ensure that these platforms and agents maintain GDPR compliance.
The Boundless website displays generic advertisements throughout the Website. Personal data is not collected for this purpose and no retargeting advertisements are used throughout the Website.
Providing Data to Third Parties
Boundless does not under any circumstance provide personal data entered by the User on the Boundless website or platforms associated with Boundless to other companies or organizations outside of the order and billing fulfillment process. If the law enforcement requests information Boundless is required by law to release information requested and this is the only means for information to be shared with outside affiliates.
By clicking the social media icons and links on the Boundless website, the User is agreeing to share their personal information per respective platform and will be sent to the Boundless account associated with the icon or link clicked.
Statistics and Analytics are kept on the Boundless website and are used to determine demographics of the website User.
Boundless Technology Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- Improve our website in order to better serve you.
- Allow us to better service you in responding to your customer service requests.
- Quickly process your transactions.
- Send periodic emails regarding your order or other products and services.
- Administer a contest, promotion, survey or other site features.
- Send periodic emails regarding your order or other products and services.
- Follow up with them after email or phone inquiries.
When you visit this website, our web server automatically collects anonymous information such as log data, IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers
California Online Privacy Protection Act (CalOPPA)
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email
- Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM Act, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected]
- Follow the instructions at the bottom of each email.
You have several choices regarding our handling of your nonpublic personally identifiable information.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Boundless Customer Service 1801 South Excise Ave. Ontario, CA 91761.UnitedStates. Please allow 30 days for a response.
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.