What products are warranted?
Boundless Technology, LLC guarantees a limited three-year manufacturer warranty for ALL PRODUCTS. The warranty covers any defects in materials and workmanship under normal use for a period of three years from the original date of purchase and covers electronics, ceramic heating chamber, structural integrity, and attachments. The battery is not covered under the limited three-year warranty and has a separate 90-day warranty. If a physical defect arises and a claim is made within the warranty period, Boundless Technology will either:
- Repair the product defect.
- Exchange the product with a new one.
If an issue occurs with the battery, and it is past the 90-day warranty, we can offer a replacement/repair for a small fee plus shipping. Please contact our customer service representatives via our Online Support Desk or email us at Online Support Desk and submit a Warranty Return or Replacement Request ticket. We will contact you within 24-48 hours to begin the warranty process.
Can I exchange or return an item?
Boundless Technology strives to provide all customers with a satisfactory experience. Boundless Technology honors a 30-day unused return/exchange policy. Proof of purchase or order number is required to exchange or return an item. Only items that have been purchased from our online retail site may be returned. If the item you request to exchange for is of greater value of than the original item you purchased, you must pay the difference. Conversely, if the unit you exchange for is of lesser value from the original unit you purchased, you will be refunded the difference.
If the customer purchased the unit from one of our trusted resellers they must process the exchange or return via the reseller. Unfortunately, we cannot provide exchange or returns if purchased from a reseller.
Due to the nature of the product, we are unable to return or exchange used products.
Warranty will not be covered under the following
- If the customer misuses the unit.
Example: loading wax or oils without using the concentrate pods, cracks on the unit.
- Physical damage.
Example: Drops to the product.
- Any liquid damage on or in the unit.
- Any type of modifications made to the product.
- Any attempts to repair the product on their own.
- If the customer fails to return the defective device.