What products are warranted?
Boundless Technology, LLC guarantees a limited manufacturer warranty for ALL PRODUCTS. The warranty covers any defects in materials and workmanship under normal use and covers electronics, ceramic heating chamber, structural integrity, and attachments. This limited Manufacturer warranty expires after a set period from the original date of purchase. Below find your unit/product and your corresponding warranty coverage length. You can also find this information in your product manual. Please note: Batteries are not covered under the limited warranty and have a separate 90-day warranty.
Units with the 30-Day Limited Warranty
Terp Pen Coils
If a physical defect arises and a claim is made within the warranty period, Boundless Technology will either:
- Repair the product defect.
- Exchange the product with a new one.
If an issue occurs with the battery, and it is past the 90-day warranty, we can offer a replacement/repair for a small fee plus shipping. Please contact our customer service representatives via our Online Support Desk or email us at [email protected] for further information regarding pricing and shipping fees.
To begin the warranty process please have your Boundless security code readily available, this is used to identify your device. The security code can be found on the back of your device’s product box. The code will appear where it is stated: “Scratch to Reveal Security Code”. Simply scratch to reveal. When emailing or submitting a ticket please make sure to provide a brief description of the issue along with a photo or video displaying the defect. We will provide you with a RMA form which must be submitted back to us. Please note the defective unit must be returned for further inspection. For all return within the U.S. we will provide you with a return label to ship the unit back. International orders will have to pay return fees. For further information regarding the warranty, process don’t hesitate to contact us, we’d love to help!
Where to go for Warranty Service?
Boundless Technology will honor all warranty claims purchased on the bndlstech.com website. In addition, we will honor the warranties from customers who purchase from our trusted resellers. To submit a warranty claim visit our Online Support Desk and submit a Warranty Return or Replacement Request ticket. We will contact you within 24-48 hours to begin the warranty process.
How long is the Return Process?
After submitting a request you will receive a response from one of our customer service representatives within 24-48 hours. Please be prepared to provide the requested information once prompted. Once we have received your order information, on average, it can take up to 48-72 hours to process and package your replacement. Once it has been dispatched to the mailing carrier all inquiries regarding tracking and arrival estimates will be directed to the mailing service as we have no affiliation or control once it is discharged from our facility. Also, please note our representatives are only available Monday-Friday and will be able to answer any questions during that time. We thank you for your patience and support.
Can I exchange or return an item?
Boundless Technology strives to provide all customers with a satisfactory experience. Boundless Technology honors a 30-day unused return/exchange policy. Proof of purchase or order number is required to exchange or return an item. Only items that have been purchased from our online retail site may be returned. If the item you request to exchange for is of greater value of than the original item you purchased, you must pay the difference. Conversely, if the unit you exchange for is of lesser value from the original unit you purchased, you will be refunded the difference.
If the customer purchased the unit from one of our trusted resellers they must process the exchange or return via the reseller. Unfortunately, we cannot provide exchange or returns if purchased from a reseller.
Due to the nature of the product, we are unable to return or exchange used products.
Warranty will not be covered under the following
- If the customer misuses the unit. Example: loading wax or oils without using the concentrate pods, cracks on the unit.
- Physical damage. Example: Drops to the product.
- Any liquid damage on or in the unit.
- Any type of modifications made to the product.
- Any attempts to repair the product on their own.
- If the customer fails to return the defective device.